Store Policies

PURCHASING & REGULATIONS

Massachusetts law requires a minimum of a valid Massachusetts Firearms Identification (FID) card or a Massachusetts License to Carry (LTC) for the purchase or possession of: black powder, smokeless powder, ammunition, ammunition components, non-large capacity magazines, and non-large capacity shotguns and rifles.

Massachusetts law requires a valid Massachusetts License to Carry (LTC) for the purchase or possession of: large capacity magazines, handguns, and large capacity rifles and shotguns.

Please note that we cannot allow any customer to handle or purchase any items that they do not possess the appropriate license to own.

RETURN, REFUND, & CANCELLATION POLICIES

All firearm & ammunition sales are final, no returns, no exchanges! Any product issues must be directed to the manufacturer.

All eligible merchandise returns will be refunded as store credit only. Items must be complete and in like-new condition, in original packaging and include original sales receipt.

Layaways must be paid in full within 30 days and require a 25% downpayment.

Canceled orders are subject to a 20% restocking fee on the full receipt total. Any remaining downpayment will be refunded as store credit.

All special orders must be paid in full before ordering and are considered final. No returns or exchanges on special orders.

A $50 fee may be applied to any denied or canceled background check.

A fee of $25 will be imposed for all returned check payments.

DISCOUNTS & PRICE MATCHING

Sales & Promotions: Any sales or promotions cannot be combined with any other offers, discounts, or price matches. In the event that an order that contains promotional items is canceled, the promotional items must be returned or the customer will be charged the full pre-discounted value as a fee. Items must be complete and in like-new condition, in original packaging and include original sales receipt. Any promotional ammunition is ineligible for return, and the customer will be charged the full pre-discounted value as a fee.

Cash Discounts: Guns Inc. does not offer discounts for cash versus credit card payment.

Price Matching: Guns Inc. will price match competitors when possible. A published price must be provided for any price match to be considered. Please ask your sales associate and a manager will assist you.

LE/ MIL Discount: Upon request, Guns Inc. offers a 5% discount on accessories to any active-duty or retired US law enforcement, US military, or US first responder customers, as well as to US military veterans. This discount may be applied to all new, in-stock accessories, such as cleaning kits, holsters, eye and ear protection, etc. This discount cannot be applied towards guns, ammunition, or optics. This cannot be applied to any items on sale or clearance, and cannot be combined with any other discounts. Proper documentation is required; acceptable forms are a current and valid photo ID, DD 214, or Veteran notation on a driver’s license.

Range Member Discounts: Guns Inc. offers special discounts to members of the Hot Brass Inc. range. Customers who wish to take advantage of these discounts must present their valid Hot Brass ID card to receive any discounts. The discounts are as follows:

  • LE/MIL Membership: please see above section regarding LE/Mil discounts.
  • Unlimited Brass Membership: 5% off all new, in-stock accessories, such as cleaning kits, holsters, eye and ear protection, etc. This discount cannot be applied towards guns, ammunition, or optics. This cannot be applied to any items on sale or clearance, and cannot be combined with any other discounts.
  • High Brass Membership: 5% off all new, in-stock accessories, such as cleaning kits, holsters, eye and ear protection, etc., and 5% off new, in-stock firearms. Not valid towards ammunition or optics. This cannot be applied to any items on sale or clearance, and cannot be combined with any other discounts.